Frequently Asked Questions

Sign up on the platform once again with the correct email address. Please inform Aidar Health of the correct email address to be authorized. You can reach us at +443-627-3446 or email us at contact@aidar.com.

The user authorization process for the Aidar Connect Dashboard typically takes around 1 to 2 business days.

Aidar suggests changing your password every 3-4 months and avoiding the reuse of any previous passwords for security purposes.

If you are unable to locate the project(s) you are involved with, please reach out to Aidar Health at +443-627-3446 or email us at contact@aidar.com. Access will be granted only to the project(s) you are authorized to access by your institution/organization.

Yes, the Aidar Connect platform features an automatic log-out function. If there's no activity detected for over 10 minutes, it will log you out. A notification is given at the 8-minute mark as a warning before the log-out occurs due to inactivity.

Currently, there isn't a direct feature allowing users to invite team members within the portal. Access to the Aidar Connect platform for team members requires notification to the Aidar personnel. Upon their sign-up, authorized users will be determined and granted access by Aidar personnel.

The Aidar Connect dashboard is supported on various browsers including Mozilla Firefox, Google Chrome, Safari, and Microsoft Edge.

You can use the Aidar Connect platform on any device (for e.g., tablet, laptop, smartphone, etc.) that has a compatible web browser and a Wi-Fi internet connection or hotspot. For optimal viewing purposes, we recommend using a device with a screen size of at least 13".